Shipping Information
- All items are shipped within 1-3 days, but most ship much faster.
- We ship internally to the USA, Canada, Australia, New Zealand, Ireland, and the U.K
- If your order includes multiple items, they may ship separately for faster delivery.
- We ship via international carriers, who then ship via local couriers: USPS, FedEx, UPS, and APC, depending on the product, order size, and your location.
- Larger orders will be shipped using faster shipping such as Fed Ex, EMS or DHL depending on weight of the order.
Returns
- We offer a 100% Satisfaction Guarantee on all our products. If you are not satisfied with the condition of your order upon receiving it, please contact us at hello@thediamondpainting.store
We manufacture all of our kits in our privately owned facility.
We use premium shipping to make sure that your order is delivered within 7 to 15 working days, no matter where in the world you are located.
To keep the cost of our kits low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China's HeNan Province. Under usual circumstances, total delivery time is 12-30 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 30-60 days.
Please note that:
- delivery times are not guaranteed. Does not include customs clearance or order processing.
- normally non of our kits have to pay import duties but just in case it happens, you will be responsible for any customs and duties in the destination country.
